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Patient and professional experience: two sides of the same coin?

13 February, 2018|

Patient experience, pacient centered care, the evaluation of user´s satisfaction... are essential variables for the evaluation of the quality of care, but are they two sides of the same coin?. Does achieving patient satisfaction (face) require the sacrifice of the professional (cross)? Nowadays, there is a concept of the company's environment that is increasingly extending to more areas, including the [...]

Allergy to emotions

1 August, 2017|

When Pepa was informed that, due to the complications, she would be admitted in ICU from the ward, she told the health care professional that was attending she was afraid. The answer she received was: "Do you have any allergies?". Why this professional could not tune with the emotion transmitted and why was it ignored?. Sometimes we are afraid of [...]

The power of love

18 January, 2017|

On 2013  April 2nd, I felt a severe pain in the abdomen. I went to two clinics and to a hospital, and all under the same diagnosis -tear - they prescribed me anti-inflammatory drugs. April 3rd I was urgent admitted  in a clinical where I was induced a coma drug, because I could already not breathing. 4th, I was movedto the Hospital “El Cruce” de [...]

I will survive. By Carmen Prieto

8 November, 2016|

December 26th, 2013.    My life stopped and I did not remove the last sheet of the calendar that year...With 30 years, a severe pneumonia, two more infections and a very short life expectancy, so I ended up that year. The only option: waiting. Wait to start a new life with a well cared lungs by all the personal health. [...]

My ICU days, by Marina García

22 April, 2015|

July 9th 2014: I open my eyes...I can´t move my hands, body-wide pain is unbearable, something out of my throat and I am not at home. I don't know where I am or what time is, there are photos of my son and my husband, some drawings with my name, an image of the Virgin of St. Nicholas and a [...]