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Patient and professional experience: two sides of the same coin?

13 February, 2018|

Patient experience, pacient centered care, the evaluation of user´s satisfaction... are essential variables for the evaluation of the quality of care, but are they two sides of the same coin?. Does achieving patient satisfaction (face) require the sacrifice of the professional (cross)? Nowadays, there is a concept of the company's environment that is increasingly extending to more areas, including the [...]

The Beryl Institute: Improving the Patient Experience

5 August, 2014|

Hola a tod@s, my dear friends: Following in the line of discovering and disseminating organizations that fight for  Humanized heathcare as a fact, today I want to present an impressive institution which Kathy Torpie shared with me.   The Beryl Institute, of the United States of America, is a global community whose fundamental mission is to improve the patient experience. Founded in [...]